Orders & Shipping
How long does it take to process orders?
Your order will ship within 2 business days. For orders being expedited use Next Day Air or 2 Day Air shipping. We do our best to have the wine delivered as soon as possible for our customers.
We do not ship out on weekends. Orders placed on Friday, for Saturday delivery may cost extra or be delivered the following business day.
How do I track my order?
When your order ships you will be sent a tracking number. You can also login in to your account and look in Purchases where you can click on the tracking number for the status.
How do I ship to another location?
During Checkout you will be asked to enter a Shipping Address, add the alternate address you wish to use. Remember that there must be a person who is 21 or older there to receive it. Please note, there are some States that do not allow direct shipments. We will let you know if your shipment is possible prior to completing the order.
Does someone 21 or older have to sign for my order?
Yes, it’s state law.
What if I’m not in when UPS delivers?
UPS will make three, consecutive, business day attempts to deliver your order.
They won’t specify the time of delivery, but will specify the date(s). ▪ If unsuccessful after three attempts, UPS will hold your order five days at one of their local distribution centers. It will then be your responsibility to pick it up.
After the five days it will be returned to the winery. If the order is returned you are charged for the return shipping to the winery, and then the reshipping back to you.
An alternate delivery address or delivery date can be specified while the order is in transit. There is a $20 per package fee for the in-transit change plus any additional shipping charges.
Alternatives to consider when selecting a delivery address.
- Have it shipped to a business address.
- Check out a local UPS store and ask if they will receive it for
you(many charge $5-$10 per pack to receive it for you).
- Set the order up for “Will Call” at the local UPS Service Center
after it has shipped. Once it arrives, you will have five days to pick
up the order at the appropriate local distribution center. There is
no additional fee for this.
What happens if my order is lost or damaged?
Call or email us. We Guarantee delivery of your order and so if anything goes wrong we will either refund you and provide a replacement order for you at no cost to you.
Where can wine be shipped?
- The rules and regulations for shipping wine varies by state. See List
- International shipments are not available at this time.
What are the Special Shipping options?
There are some special processing rules for some areas.
Alabama (12 bottle minimum)
All wine orders to Alabama have to be processed manually. Read below for steps to order wine in Alabama. Please contact us with any questions.
- Register as a buyer here. This verifies your age for us.
- Fill out this authorization form from the Alabama ABC. Please list
each product separately. Use multiple forms if needed.
- Find a state store for your wine to be delivered to here. Enter the store
on the authorization form including address, supervisor’s name and
- Send us an email with your authorization form and your order.
- Once we receive your order information we will contact you for credit
Wines can only be shipped in Virginia if a Virginia Winery has a direct shippers permit.
Does VinoShipper ship outside of the United States?
When possible, but we only do this for full case orders (12 bottles). Email Customer Service with your request and we can provide you a quote. But be prepared, the shipping will be expensive!
Why is my order being held up because of weather?
Wine can be damaged by exposure to extreme weather, such as extreme heat or freezing temperatures. We may place a temporary hold on orders being shipped to states affected by such extreme weather conditions. To track the shipping status of your order, go to refer to the tracking number on the email
confirmation you received. It is recommended that you order your wine to be shipped via an expedited
service. The less time your wine spends in transit, the less the chance of it being damaged.
What if I want to return wine?
VinoShipper is committed to you having a positive experience when ordering wine from us. Due to the unique “living” nature of wine, there are some special rules affecting refunds. Go to our Return Policy.
You can contact us at (866) 678-VINO  or
Contacting K Rosé
You can contact us at